Terms of Service
Please read these terms carefully before using our services.
1.0 General
These terms govern the relationship between the Customer and SpillHosting AS regarding the purchase/rental of services from SpillHosting AS. The agreement is entered into when the Customer has placed an order. This can occur via phone, web, email, written, or verbal communication.
2.0 Parties
Seller: Company Name: SpillHosting AS, Contact Address: Keilevegen 174 A, 5953 Fonnes, Email: [email protected], Org Number: NO928684792MVA. The Customer is the person who places the order.
3.0 Contact Information
The Seller assumes that the person listed as the recipient of the email, as well as those with the account password, are authorized to manage products/services. The Customer is obligated to update contact information in the control panel or notify the Seller of changes.
4.0 Payment
The Seller may require payment for the service from the time the order is created by the Customer. The Customer can choose to pay with Vipps, Stripe, or PayPal.
5.0 Delivery
Delivery is considered complete when the Customer or their representative has access to the service. The Seller must deliver the service to the Customer without undue delay and no later than 30 days after the Customer's order.
6.0 Termination
Upon termination or transfer of services, it is the Customer's responsibility to retrieve all data stored with the Seller before the end of the Agreement period. Upon termination of services, all Customer data will be deleted.
7.0 Breach
If the Customer significantly breaches all or part of their obligations to the Seller, the Seller has the right to terminate existing agreement(s) with immediate effect.
8.0 Changes
The Seller reserves the right to make updates and/or upgrades and adjustments to products and services provided by the Seller. Significant changes to the terms must be notified to the Customer with at least 14 days' notice.
9.0 Late Payment
In the event of late payment of an invoice, a late fee of 10 kroner per day will be applied after the due date. If the invoice is overdue, the associated services will be temporarily suspended.
10.0 Right of Withdrawal
If the Customer has not used the service, i.e., not started the game server, the Customer has 14 days to exercise the right of withdrawal. We also offer all new customers a 7-day open purchase.
11.0 Service Defects - Customer's Rights and Complaint Deadline
If there is a defect in the service, the Customer must notify the Seller within a reasonable time after it was discovered or should have been discovered, that they wish to invoke the defect.
12.0 Dispute Resolution
Complaints should be directed to the Seller within a reasonable time. The parties should attempt to resolve any disputes amicably. If this is not successful, the Customer may contact the Consumer Complaints Board.
Terms for Game Servers
This agreement governs the relationship between the Seller and the Customer for game servers. A 99.99% uptime is guaranteed for infrastructure such as panels, servers, etc. Game server is a continuous service/subscription billed in advance.
Terms for Dedicated Servers
This agreement governs the relationship between the Seller and the Customer for dedicated servers. A 99.99% uptime is guaranteed for infrastructure. Dedicated Server is a continuous service/subscription billed in advance. The Customer is responsible for the operation of the server.
Contact Us
If you have questions about these terms, please contact us at [email protected].