Terms of Service
Please read these terms carefully before using our services.
1.0 General
These terms govern the relationship between the Customer and Nordic Servers AS regarding the purchase/rental of services from Nordic Servers AS. The agreement is entered into when the Customer has placed an order. This can occur via phone, web, email, written, or verbal communication.
2.0 Parties
Seller: Company Name: Nordic Servers AS, Contact Address: Lyngvegen 34, NO-5914 Isdalstø, Email: [email protected], VAT Number: NO934397673. The Customer is the person who places the order.
3.0 Contact Information
The Seller assumes that the person listed as the recipient of the email, as well as those with the account password, are authorized to manage products/services. The Customer is obligated to update contact information in the control panel or notify the Seller of changes.
4.0 Payment
The Seller may require payment for the service from the time the order is created by the Customer. The Customer can choose to pay with Vipps, Stripe, or PayPal.
5.0 Delivery
Delivery is considered complete when the Customer or their representative has access to the service. The Seller must deliver the service to the Customer without undue delay and no later than 30 days after the Customer's order.
6.0 Termination
Upon termination or transfer of services, it is the Customer's responsibility to retrieve all data stored with the Seller before the end of the Agreement period. Upon termination of services, all Customer data will be deleted.
7.0 Breach
If the Customer significantly breaches all or part of their obligations to the Seller, the Seller has the right to terminate existing agreement(s) with immediate effect.
8.0 Changes
The Seller reserves the right to make updates and/or upgrades and adjustments to products and services provided by the Seller. Significant changes to the terms must be notified to the Customer with at least 14 days' notice.
9.0 Late Payment
In the event of late payment of an invoice, a late fee of 10 kroner per day will be applied after the due date. If the invoice is overdue, the associated services will be temporarily suspended.
10.0 Right of Withdrawal
If the Customer has not used the service, i.e., not started the game server, the Customer has 14 days to exercise the right of withdrawal. We also offer all new customers a 7-day open purchase.
11.0 Service Defects - Customer's Rights and Complaint Deadline
If there is a defect in the service, the Customer must notify the Seller within a reasonable time after it was discovered or should have been discovered, that they wish to invoke the defect.
12.0 Dispute Resolution
Complaints should be directed to the Seller within a reasonable time. The parties should attempt to resolve any disputes amicably. If this is not successful, the Customer may contact the Consumer Complaints Board.
13.0 Limitation of Liability
The Seller provides the services with reasonable skill and care, but does not warrant that they will be uninterrupted or free of errors. To the extent permitted by law, the Seller is not liable for indirect or consequential loss, including loss of profit, loss of revenue, loss of goodwill, loss of players, loss of in-game progress, or loss or corruption of data, however caused. This includes loss arising from hardware or storage failure, network or data centre outages, DDoS attacks, software faults, and changes made by a game publisher or other third party supplier. The Seller's total liability for any claim relating to a service, including any claim relating to the uptime guarantee, is limited to the amount the Customer has paid for that service in the three months preceding the event giving rise to the claim. Nothing in these terms limits liability for death or personal injury, for intent or gross negligence, or for anything else that cannot be limited under mandatory consumer law.
14.0 Backups and Customer Data
The Customer is responsible for keeping their own backups of data stored on the service. The Seller provides backup functionality in the control panel as a convenience. These backups are stored on the same infrastructure as the service itself, so they are not a disaster recovery solution: an incident affecting the server can also affect the backups stored alongside it. The Seller does not guarantee that a backup exists, that it is complete, that it can be restored, or that recovery will happen within a given time. For any world, database, or configuration the Customer would not want to lose, the Customer should keep an independent copy outside the Seller's infrastructure, for example by downloading it over SFTP. Section 6.0 continues to apply: all Customer data is deleted when a service ends.
15.0 Force Majeure
Neither party is liable for failing to perform its obligations where the failure is caused by an event beyond its reasonable control. This includes natural disasters, fire, flood, war, terrorism, civil unrest, epidemics, strikes and labour disputes, failure of power or internet transit, DDoS attacks exceeding available mitigation capacity, acts or omissions of a data centre or upstream provider, and acts of government or public authority. It also includes a game publisher or third party supplier withdrawing, changing, or breaking software that the service depends on. The affected party's obligations are suspended for as long as the event continues, and that party must inform the other party without undue delay. If the event continues for more than 30 days, either party may terminate the affected service, and the Customer is refunded any prepaid fees for the unused remainder of the period.
Terms for Game Servers
This agreement governs the relationship between the Seller and the Customer for game servers. A 99.99% uptime is guaranteed for infrastructure such as panels, servers, etc. Game server is a continuous service/subscription billed in advance.
Terms for Dedicated Servers
This agreement governs the relationship between the Seller and the Customer for dedicated servers. A 99.99% uptime is guaranteed for infrastructure. Dedicated Server is a continuous service/subscription billed in advance. The Customer is responsible for the operation of the server.
Terms for VPS (Virtual Private Server)
This agreement governs the relationship between the Seller and the Customer for VPS services. A 99.99% uptime is guaranteed for infrastructure. VPS is a continuous service/subscription billed in advance. Each VPS plan includes a monthly traffic limit of 20 TB. If the traffic limit is exceeded, the Seller reserves the right to throttle bandwidth or suspend the service until the next billing cycle. The Customer is responsible for the operation of the server.
Contact Us
If you have questions about these terms, please contact us at [email protected].